Every great business starts with a great team. With the operational changes that have come along the pandemic, most find having a strong and high-functioning virtual team is not only possible but ultimately advantageous. Robert Nickell is the founder and CEO of Rocket Station, the leading business process outsourcing provider for innovative companies. He joins host Matthew Sullivan to elaborate on how virtual teams are keeping businesses afloat during this volatile period. Robert shares that it’s all about having structure and clarity before getting that first employee on board. They talk about misconceptions people have about outsourcing and the benefits you can reap in acquiring the service. Get tips on how to optimize your team and your processes in this episode of Hooked On StartUps!

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How many things come up when you Google “purple tech support”? Just one, and it’s the Purple Guys. Matthew Sullivan’s guest today is Jon Schram, the CEO and Founder of the tech support company known for its unique branding. Jon shares how the color purple came to be their trademark and talks about the company's evolution and how they got to where they are now. He also talks about the impact of COVID on how they operate their business, getting into how their service offerings are similar and different at the same time. Finally, he shares his insight on how the working environment has changed – leaning into remote work - and the need to evolve alongside it.

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CUSTOMER-CENTRIC TECH SUPPORT WITH JON SCHRAM - CEO AND FOUNDER OF THE PURPLE GUYS